Return

Return

GENERAL CONDITIONS
1. In the event that you place an order electronically through the website, which you are using, then you are deemed to have agreed the preliminary information form and the distant sales agreement presented to you.

  1. In the event that it becomes impossible to sell the product purchased, then theSeller is required to notify, in writing, the BUYERof such situation within a period of 3 days after the seller knows about the situation. The total price is required to be returned to the Buyer within a period of 14 days. 


IN CASE OF FAILURE TO PAY THE PRICE OF THE PRODUCT PURCHASED: 
3. In the event that the Buyer fails to pay the price of the product purchased, or that s/he/it cancels such payment in the bank records, then the Seller’s obligation to deliver the product shall be terminated.


IN CASE OF FAILURE TO DELIVER THE PRODUCT TIMELY DUE TO THE UNEXPECTED REASONS: 


  1. In case of occurrence of any force majeure that cannot be foreseen by the Seller, and in case of any failure to deliver the product timely, then the Buyershall be notified of such matter. The Buyermay request cancellation of the order, or replacement of the product with a similar one, or postponement of the delivery until the problem is solved. In the event that the BUYER cancels the order, the price of the order shall be paid to her/him/it in cash within a period of 14 days as of the date of cancellation of the order in case of performance of the payment in cash. In the event that the BUYER has performed the payment through the credit card, and that s/he/it cancels the order, then the price of the product shall be refunded to the bank within a period of 14 days as of the date of such cancellation; however, it shall be possible for the bank to transfer such refund to the BUYER’s account within a period of 2 3 weeks. 


RIGHT OF WITHDRAWAL:
5. All the jewelry items are produced upon the purchase of The BUYER, thus all sales will be final.  The SELLER will not accept any returns.

An exception to this rule will be accepted in case the The Buyer notices a fault with the product within 15 days of receipt of the shipment. The BUYER will be expected to notify through info@basakbaykal.co.uk, and initiate the return process. Costs related to this return will be covered by the The SELLER.


TERMS AND CONDITIONS FOR RETURN:
6. The SELLER shall be obliged to refund the total price to the BUYER within a period of 10 (ten) days as of the date of receipt of the returned items.